Shipping policy

Shipping and Delivery Policy

Effective Date: September 1, 2026

Shipping Availability

GPH Industries, doing business as GPH Products, fulfills orders only where the specific product and fulfillment method are permitted and applicable requirements can be satisfied.

Shipping availability depends on the product, destination, carrier, and required verification. A product appearing on our website does not guarantee that it can be shipped to your location.

Contact gphproducts@proton.me to confirm availability before submitting an order request.

Order Requests and Acceptance

Submitting an order request does not mean an order has been accepted.

Before accepting a request, we review product availability, destination restrictions, required verification, and available fulfillment methods. We will confirm applicable charges and estimated timing before you authorize payment.

An automated acknowledgment confirms receipt of your request only.

Shipping Charges and Timing

Available shipping methods, charges, and estimated processing and transit times will be disclosed before payment authorization or manual order acceptance.

Carrier transit estimates are not guaranteed delivery dates unless expressly stated. Where available, tracking information will be provided after shipment.

If we cannot ship within the promised period, we will provide the notices, delay options, cancellation rights, and refunds required by applicable law.

Age Verification and Delivery Signatures

Age-restricted orders may require secure age and identity verification before shipment.

Where required, the recipient must present acceptable government-issued identification and complete the required adult signature process at delivery.

We will not authorize release of an age-restricted shipment when applicable verification requirements cannot be satisfied.

Delivery Addresses

Customers must provide a complete and accurate delivery address and a location capable of receiving the selected shipment.

Customers may not redirect shipments, provide false destination information, or request misleading package descriptions to evade restrictions.

Vape and Inhalation Products

Vape and inhalation products may be subject to additional shipping, carrier, and verification requirements.

Their appearance in our catalog does not guarantee shipment availability. We will not accept an order without a permitted fulfillment method.

Failed or Returned Deliveries

If a shipment cannot be delivered because of an incorrect address, failed verification, refusal, or another delivery issue, contact us to discuss the available options.

Any proposed reshipment or failed-delivery charge will be disclosed before you agree to it and will remain subject to applicable law. Refunds will be handled according to our Return and Refund Policy and applicable requirements.

Damaged, Incorrect, or Missing Shipments

Contact gphproducts@proton.me promptly if your shipment arrives damaged, contains an incorrect item, or appears to be missing.

Please provide your order number, a description of the issue, and photographs of the product and packaging when safe and available. Keep the packaging while we investigate.

Do not use a product that appears damaged, leaking, contaminated, or otherwise unsafe.

We will investigate with the carrier where appropriate and arrange an applicable remedy. A carrier delivery scan does not eliminate rights available under applicable law.