Refund policy

Return and Refund Policy

Effective Date: September 1, 2026

GPH Products is operated by GPH Industries. Please review this policy before placing an order.

Consumable Products — Final Sale

Hemp flower, pre-rolls, gummies, edibles, beverages, vape cartridges, disposable vapes, and other consumable products are final sale and are not eligible for change-of-mind returns or exchanges, whether opened or unopened.

This restriction does not apply to damaged, defective, or incorrect products, or where a remedy is required by law.

Personal preferences regarding flavor, aroma, or effects do not qualify as product defects. Individual experiences may vary.

Returns on Accessories

You may request a return of an eligible non-consumable accessory within 14 days of delivery.

Items must be unused, in their original packaging, and include all original parts and accessories. Proof of purchase is required.

Contact us for approval and return instructions before sending an item back. Approved returns must be shipped within 14 days of authorization.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, please email gphproducts@proton.me, preferably within 7 days of delivery, with:

Your order number.
A description of the issue.
Clear photos of the item and packaging, where available.

Keep the product and packaging until we provide instructions. Do not use a product that appears damaged, contaminated, or unsafe.

After reviewing the issue, we will provide an appropriate replacement or refund. Store credit may be offered if you prefer it. Reporting an issue after seven days does not remove rights you may have under applicable law.

Return Shipping

For approved change-of-mind accessory returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by law.

For confirmed damaged, defective, or incorrect items, GPH Industries will cover any required authorized return shipping. We will explain whether a return is necessary and provide instructions.

Do not mail consumable products or damaged batteries without our specific instructions. Returns must comply with applicable shipping restrictions.